Question 1

What is this?

Accepted Answer

In each experience, you will be "locked" inside for a designated amount of time while you and your team try to figure out how to escape. The rooms contain clues, trap doors, and hidden items. (At any time you may step out of the room; the game will continue on and then you can step back in when you are ready.)

Question 2

Are the rooms private?

Accepted Answer

Yes, all the rooms are private. That means it will be just you and your team in the room together!

Question 3

If I'm late, can I still play?

Accepted Answer

Yes, but depending upon how full the schedule surrounding your time slot is, it may mean that time will be deducted from your 60 minutes. We do work to give you as much as a 5-minute grace period. (Meaning that if you are scheduled for 3:00 then we can start you as late as 3:05 without any time loss from your 60 minutes.) This is unfortunate but necessary due to the nature of giving the next customer what they have reserved.

Question 4

I need to reschedule my reservation!

Accepted Answer

Give us a call; we will gladly do our best to reschedule your adventure if you contact us at least 24 hours prior to your adventure start time. As you will see and confirm at the time of your booking, we do have a No Cancellation policy. We cannot adjust the time or reschedule within less than 24 hours.

Question 5

How many people can play at once?

Accepted Answer

Each adventure has varied capacities. Pirates' Revenge capacity is 10. The Hiding Place capacity is 8. We do offer a mobile adventure that can play upwards of 400 people at once. Give us a call and we'll be glad to answer any questions.

Question 6

Do I need a reservation?

Accepted Answer

It is best to reserve your time slot online. However, if you'd like to just stop in, you are welcome to do so. Folsom is open Thursday through Monday, 2:00 to 10:00 PM; Las Vegas Thursday through Monday, 1:00 to 8:30 PM; both closed Tuesday and Wednesday.

Question 7

Is this a haunted house?

Accepted Answer

No, certainly not. Some escape rooms do have haunts. Way of Escape is not one of them. All of our adventures are appropriate for even younger age groups and the difficulty level can be adjusted accordingly. However, Monster House in downtown Las Vegas does have a high gore factor and is full of "jump scares." The Monster House is not for the "faint of heart." There you are hunting scary monsters and thus see some of their "handiwork."

Question 8

How long do I have to complete the game?

Accepted Answer

Most adventures allot you 60 minutes to complete the objectives and to escape! Some are 15–45 minutes (it will be clearly noted on the description of the adventure if it is less than the normal 60 minutes).

Question 9

Are there any age restrictions for participants?

Accepted Answer

There are no age restrictions on private reservations. However, we do require that there be at least one adult inside the adventure with every group (adult = 18+ years old).

Question 10

Do I have to arrive in advance?

Accepted Answer

Yes, please arrive 5 minutes prior to your adventure start time. Often, the front door will be locked until your arrival, seen by Game Masters on our security cameras.

Question 11

Is there parking?

Accepted Answer

Yes. Free, easy parking right at the door at both locations. Folsom is in the Folsom Lake Shopping Center; Las Vegas is one block off the Strip across from Luxor.

Question 12

Is it scary?

Accepted Answer

Not unless you are just scared of the dark. That is because in the Pirates' Revenge adventure you are sneaking onto the ship at midnight. Therefore, it is dark, but you do have lanterns. Exception: Monster House in downtown Las Vegas is scary!

Question 13

Is it just me and my team?

Accepted Answer

Yes, each adventure is what we call "private." That means that even though there may be a 10-player capacity, your team of 2 will have the adventure all to yourself.

Question 14

Can I cancel?

Accepted Answer

No, we have a strict NO CANCELLATION policy. (See the answer to "I need to reschedule my reservation.") Please note that you will have to check the box at checkout agreeing to this. Due to the nature of this business, we sell time slots inside of an immersive one-of-a-kind space; we cannot roll back time or add more to the clock. We are subject to the clock. We love our customers and want to continue to offer amazing adventures to every group. Please be sure that you can make the time slot before you book it. It gives us no pleasure to have to enforce this necessary policy. We will be willing to let your group of 4 reserve the entire room privately and thus reject the next group of 10 because you booked first. You are trusting us to reserve your spot and we are trusting you to understand this without complaint or exception. We take great joy in giving you an amazing adventure! We look forward to seeing you soon.

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